About Telenet
Telenet GmbH Kommunikationssysteme is one of the leading specialists for customer interaction solutions in the German-speaking region. The portfolio includes voice portals, voice applications, testing and monitoring solutions for contact centers and converged networks, mobile service applications, and solutions for social network integration in contact centers. Founded in 1982, the owner-managed company is an experienced and well-established player in the market and cultivates a strong network of partnerships and strategic alliances with numerous companies in the voice and telecommunications industries.
Telenet voice portals and voice dialog applications are used in all industries, especially in the areas of financial services, telecommunications, energy as well as in transportation and logistics. There they provide customer-friendly semi-automated or fully-automated telephone services as well as innovative marketing campaigns. Our solution portfolio ranges from low-cost standardized and ready to use self-service solutions such as Telenet Solutions to complex voice-portal installations according to individual requirements. With Voice4J Telenet offers a Java-based, platform-independent framework that enables an effective development and rapid deployment of professional speech applications. Telenet's customers receive first class service at every stage of the project: from the concept and initial design, VUI design, system installation and configuration through to integration, maintenance, support and testing.
With the solution area Customer Interaction 2.0 Telenet meets the latest technological evolutions and fulfils the increased demands on modern contact centers and the enterprises involved. Telenet’s ultramodern solutions help to seamlessly integrate social networks in customer service processes. Furthermore, we help you to enhance your telephone services by means of mobile applications.
Testing and monitoring solutions provided by Telenet ensure a high end-to-end quality of service in convergent networks and contact center systems and a high quality of experience for the customer. Our testing and monitoring solutions cover the complete lifecycle of components, applications, services and functions, from the first step in development through integration to production. In this business area Telenet is the distribution and integration partner of companies such as Empirix, Radvision, Nextragen and Gigamon.
Nearly 30 years of experience in the implementation of complex projects, the extensive know-how of its employees as well as established partnerships with leading technology providers make Telenet THE partner when it comes to a better designing of your customer service.
certifications
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The quality management system operated by Telenet GmbH Kommunikationssysteme has been certified by ISO 9001 (Reg. No. 0410021081) since 1997. |
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Telenet GmbH Kommunikationssysteme is registered with the German WEEE Register under the following number: WEEE-Reg. No. DE 36869661. |
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