Telenet at Call Center World 2006 - customer-friendly voice applications for call centers

Munich, 16th January, 2006 – At the specialist exhibition Call Center World 2006, hosted on 14th and 15th February, Telenet will be presenting tailor-made voice applications for call centers at stand 2A16. Listening to live demonstrations,  visitors can obtain an acoustic impression of how the many features of voice applications can meet a whole host of different requirements. 

In keeping with this year’s exhibition motto „Better Quality for more Success“, Telenet opted for a joint exhibition stand with Genesys to present how professional voice solutions can enhance customer benefit while cutting operational costs. Interactive voice response solutions are an efficient enhancement of existing and valuable personalised customer support solutions. On several thousand lines, a voice server can simultaneously perform straightforward tasks such as standard requests or caller qualification quickly and competently. This approach ensures that call center agents are free to address more complex requests.

Newly developed demonstration applications illustrate the wide potential of voice-driven solutions for different areas of application. With the help of the twelve golden rules of professional VUI design, Telenet will show visitors how to approach the development of an intelligent, customer-friendly voice application. Moreover, visitors to the stand can find out how test solutions from Empirix can test the performance and functionality of voice applications prior to or during live operation.

Telenet’s partner, IBM, willl also present its products at stand 2A16.

For more information, visit www.callcenterworld.de