VoiceObjects 7

Telenet has been selected as a distributor of VoiceObjects 7, the leading phone application server. This technology facilitates the deployment of self service telephony portals that allow the personalisation of phone applications thereby significantly enhancing the caller’s experience with automated self services. Complex and sophisticated phone applications can be easily managed and maintained.

Using VoiceObjects 7, customer-oriented companies will find it easier and more cost-efficient to provide efficient, personalised customer service.

VoiceObjects Server: a phone application server for highly scalable, fail-safe operation and management of personalised self service applications for voice, video, text and web input.

VoiceObjects Analyzer: web-based environment for analysing caller behaviour and the performance of both system and application as well as versatile analyses in real time.

VoiceObjects Desktop: web-based multi-client operating environment for developing, testing, operating and monitoring self service phone applications.

VoiceObjects Studio: application development environment for clients using Eclipse-based IDE.

Benefits of VoiceObjects 7

• Development, operation, maintenance and analysis of phone applications using differing phone channels (voice, video, text and web)
• Personalized self service phone portals achieving a high degree of customer acceptance
• Direct integration into existing environments thanks to open standards-based approach
• Free choice of media platforms
• Highly available, scalable and efficient operation
• Easy maintenance
• Real-time evaluation and detailed analyses without the need to extract, convert or load the data (ETL)
• High-performance user interfaces and existing development environments can be used as required

Telenet offers all services involved in the development of turnkey voice portals, from consultancy to system configuration through to the integration of your solution into the existing telephony and IT environment. We are looking forward to discussing how VoiceObjects 7 phone application server technology can enhance your particular customer service environment.