Products and solutions

This section provides an overview over innovative interactive voice solutions which we offer in addition to classic applications such as caller pre-qualification, requests for information and voice self services. They are based on complete components that we simply adapt to suit your personal requirements.

Every company has expectations, objectives and requirements they expect their IVR system to meet. Our aim is the development of tailor-made solutions to suit your specific needs. That we can implement innovative ideas and solutions in a quick, flexible and competent manner is our strength that sets us apart from our competitors.

We will support you at all stages of your project: consultancy, concept development, VUI design, voice application development, system development, integration, maintenance and support.

You decide whether you wish to acquire a system or let us operate it for you (Hosting).

Standards such as Voice XML and MRCP are beneficial as they offer independence from providers. They also simplify the integration of separate modules.

Established partnerships with leading technology providers in the voice server technology market are a guarantee for the high standard of Telenet’s solutions.

• Automated calls: notifications, reminders and alerting messages
• Customer satisfaction survey
• Telenet front office
• D - 115 Voice portal
• Voice & Web applications (marketing campaigns)