Telenet front office

You want to reduce your employees’ workload, economise on front desk costs yet you want to provide your customers, partners and even your staff members a high-quality front desk service?

The Telenet front office meets all these requirements with a cost-efficient and straightforward service. It transfers calls directly to other staff members as well as to other departments or branches. It is an ideal solution for contacting external customers, switching external as well as internal calls.

Special features

• Natural voice prompts such as „I wish to speak with Mr. Miller from sales“ are supported
• The system will prompt the caller for information, missing information is directly requested of the caller. Example: There are two employees of the same name. The intelligent, virtual front desk will request the first name or department so as to ensure reliable identification.
• Intelligent routing options which are supported by analysing presence data; for example: if Mr. Miller from sales is not available, the call is automatically routed to a different sales agent or to the agent’s mobile phone.
• Call-back option via voice mail, call back request etc.
• Integration with corporate databases in order to automatically generate grammars for recognising employees’ names.
• General messages such as information on office hours are set up individually and can be changed quickly and easily
• Call flow to suit your requirements

Areas of application:

• Relieves existing front desk staff at peak times so as to avoid long waiting periods
• Can be used after office hours and during breaks so as to avoid calls going unanswered
• Efficient internal switchboard for sales representatives and all staff members who do not have their colleagues’ extension numbers close at hand.