Voice Applications

The use of voice applications makes customer care significantly more productive and allows the implementation of completely new services for a better customer loyalty. As a competent and experienced specialist in the voice services segment, Telenet will develop customised solutions to meet your requirements. We provide complete turnkey solutions at a fixed price.

Telenet Voice Applications at a glance:

• Voice portal for information services
• Voice self-services
• Call Center / Contact Center solutions
• Value-added services and entertainment

As an alternative to the on-site installation of IVR solutions, we also offer a hosting service for your voice applications. Hosting is a particularly cost-efficient solution for temporary voice services. At the same time, this variety is also interesting for companies with a desire to focus on their core business instead of operating their own call center.

The benefits of voice applications:

Cutting costs
With the help of caller qualification, voice applications such as automated voice services ensure that callers are directly transferred to appropriate agent. Standard enquiries are handled by the IVR system without the need to involve an agent. While your company saves costs, your agents can be used for high-profile, personalised customer care.

Enhancing customer satisfaction
Voice applications provide 24x7 access for your customers. Research has shown that voice services significantly enhance customer satisfaction. Independent of opening hours, customers can access information updates or carry out transactions with your company in accordance with their time schedule. Better customer satisfaction ensures that your customers are even more loyal to your company.

Added value
In addition to providing fun and entertainment, voice services such as dating lines, telephone polls, lotteries, competitions or ring tone downloads are generate new revenue for the providers. For each service there is an associated charge, which is a direct source of income, but indirectly, they also help increase profits due to the fact that additional services will increase the number of loyal customers.

Voice applications are a particularly versatile tool, which is suitable to meet the individual requirements of your company. Telenet is looking forward to exploring the potential of voice applications for your particular customer care concept. Why not use the following examples of different voice applications as a source of inspiration!