Voice Portal for Information Services

Staumeldungen können einfach
automatisiert werden.

With the help of voice portals for information services, customers can comfortably access information day and night. In contrast to internet or WAP services, voice portals can be operated independently of special access requirements or complicated devices (Computer, PDA etc.). A simple fixed or mobile telephone suffices. As automated information systems operate with interactive voice response, they are ideal for those who prefer verbal communication to using a keyboard.

The benefits of Telenet Solutions:

• Comprehensive technical support from competent and experienced experts
• Professional development and implementation of applications (inc. audio production)
• Implementation in existing customer-specific systems; hosting solutions also available
• Delivery of complete turnkey solutions with a fixed price

Potential areas of application for voice portals:

City portals
In a fully automated process, visitors and inhabitants can access information such as the opening hours of public offices and amenities. This solution also supports a direct connection to emergency services such as the police, hospitals or the fire brigade.

Weather information services
Weather information is an important service for both our professional and private lives. It is particularly helpful as a real-time service, accessible from a mobile phone for planning activities such as a visit to an open-air event.

Traffic information services
Traffic information is also often accessed at short notice, and preferably from mobile phones or car phones. Motorists are supplied with the latest information to help them avoid heavy traffic or road works quickly and conveniently.

Travel portals
Callers can hear last-minute offers or information on the current situation in the country they wish to visit.

Service hotline for events and shows
Callers can hear information about the time and place of events or changes in these dates.

Banking
Bank customers can use the automated information service to access their account balance or the current value of their deposits.

Directory services
When used as an automated telephone switchboard, automated information services allow callers to specify the name of the agent they want to speak to or the subject of their enquiry. If required, they can also receive the contact data in a text message. Handling the extensive vocabulary comprised of names, cities and streets, is a very demanding challenge for every voice recognition system.

Auto-attended services
Automated information service for authorised users in intranets, government offices or departments.